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FAQ

Frequently Asked Questions

General

What types of tests does Juno offer, and what do they do?

Juno currently offers the Birch™ Fetal Gender Test and the Hazel™ Non-invasive Prenatal Screening Test.

The Birch™ Fetal Gender Test is a blood-based test for pregnant parents (7+ weeks gestation) that helps parents learn their child's sex as early as seven weeks into their pregnancy. Results will be available within two business days (Monday-Friday) of our lab receiving the sample. Please note that the Birch™ test cannot confirm pregnancy. Please confirm pregnancy with your doctor before taking our test.

The Hazel™ Non-invasive Prenatal Screening Test is a blood-based screening test for the pregnant parent that screens for three of the most common chromosomal conditions seen during pregnancy - Down syndrome (Trisomy 21), Edwards syndrome (Trisomy 18), and Patau syndrome (Trisomy 13). Hazel™ can be performed as early as nine weeks gestation, and results will be available within 2-4 business days  (Monday-Friday) of our lab receiving the sample.

Who is involved with Juno?

The Juno team includes leading scientists, genetic counselors, medical doctors, and engineers. Before Juno, our founding team worked together at Sequenom, Inc., pioneering the development and commercialization of the first cell-free DNA-based NIPS in the United States. Learn more about our team here!

How do I become a part of the Juno community?

The easiest way to stay engaged and informed and connect with the Juno team and our community of mommas-to-be is to follow the official Juno social media accounts.

Check out our most recent posts! 

TikTok

Instagram 

Facebook

Twitter

Pinterest

LinkedIn

How can I join Juno (career)?

We're always looking for new team members to join the Juno family! Check out our available roles here

Please note that all roles are currently based in San Diego, CA.

How do I find an OB-GYN?

The American College of Obstetricians and Gynecologists (ACOG) is a great resource. You can use the "Find an OB-GYN" tool to locate a clinician near you.

Can Juno confirm my pregnancy?

Juno tests cannot confirm pregnancy. Please confirm your pregnancy with your medical provider before taking the Birch™ Fetal Gender Test or the Hazel™ Non-invasive Prenatal Screening Test.

The Birch™ Fetal Gender Test

What is the Birch™ Fetal Gender Test?

The Birch™ Test is a blood-based test for pregnant parents that helps families learn their child's sex as early as seven weeks into their pregnancy. By examining cell-free DNA from the placenta, found within maternal blood samples, the test can identify whether DNA from the Y chromosome is present. Results will be available within two business days  (Monday-Friday, excluding holidays) of our lab receiving the sample.

How does the Birch™ Fetal Gender Test work?

With just a few drops of blood, we can examine DNA from your pregnancy and assess whether you’re expecting a boy or a girl based on the observed sex chromosome material. Our testing kits include everything you need to collect your sample in just a few minutes.

How early can I take the Birch™ Fetal Gender Test?

You can take the Birch™ Test as early as seven weeks into your pregnancy, counting from the first day of your last menstrual period.

Is the Birch™ Fetal Gender Test safe?

The Birch™ Test uses a blood sample from the fingertip of the pregnant person to provide sex chromosome information for the baby. Since it's non-invasive, it's safe for both mom and baby.

Does the Birch™ Fetal Gender Test screen for genetic abnormalities?

No, the Birch™ Test looks only for Y chromosome DNA and is solely meant to predict the sex of your baby based on sex chromosome information (that is, whether DNA from the Y chromosome is present or absent). Birch™ does not include screening for any genetic conditions.

What is the difference between the Birch™ Fetal Gender Test and the Hazel™ Non-Invasive Prenatal Screen?

The Birch™ Fetal Gender Test is designed specifically to predict the sex of your baby based on sex chromosome information. Birch™ works by looking for Y chromosome material in your blood to predict whether your baby will be a boy or girl. Birch™ is not a medical test and does not include screening for any medical or genetic conditions in the pregnancy. 

The Hazel™ Non-Invasive Prenatal Screening Test is a medical test designed to screen for three of the most common chromosomal conditions seen in pregnancy - Down syndrome (trisomy 21), Edwards syndrome (trisomy 18) and Patau syndrome (trisomy 13). Hazel™ works by analyzing short DNA segments found in your blood, some of which come from the placenta or the pregnancy, in order to assess the chance for these chromosomal conditions. Hazel™ also includes analysis for Y chromosome material, which can be used to predict the sex of your baby and allows you to find out whether you’re having a boy or a girl.

How do I learn more about the science behind the Birch™ test?

As the pioneers behind the first non-invasive prenatal test in the United States, our founding team has written extensively about circulating cell-free DNA and its application in prenatal care. Here are the links to just a few of these articles.

An exploration of methods to enable equitable access to non-invasive prenatal screening

Optimizing blood collection, transport and storage conditions for cell free DNA increases access to prenatal testing

Noninvasive prenatal detection of sex chromosomal aneuploidies by sequencing circulating cell-free DNA from maternal plasma

How can I change (or cancel) an order I have already submitted?

As soon as you place your order, we're on it! This means we have a limited window to make changes, as our fulfillment team processes most orders within an hour (sometimes minutes). If you need to change or cancel your order, please get in touch with our Customer Care Team ASAP by emailing support@junodx.com or calling us at (858) 201-7154. (Mon-Fri 8am-7pm PT, Sat-Sun 9am-5pm PT)

Can I order the Birch™ Fetal Gender Test for someone else?

Not at this time. Because we require patient information as part of the checkout process linked to their myJuno account; you can only order a Birch™ Fetal Gender Test kit for your personal use.

What is the shipping policy?

Once your order is placed, you'll receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Is shipping free?

Shipping is always free! Juno will ship your Birch™ Test kit via UPS Ground or Air (2-day) and provide you with a return label via UPS Ground or Air (2-day) to send your sample back to our labs.

Please note that Juno does not offer weekend delivery at this time and all shipping time frames are based on Monday-Friday business days.

How soon after I order will my Birch™ Fetal Gender Test kit ship?

Birch™ Fetal Gender Test orders received by 12 pm PT Monday-Friday will ship the same day. Orders placed after 12 pm PT or on Saturday and Sunday will ship the following business day.

You’ll receive an email once your order has been processed and shipped.

Can I track my sample?

Yes! The Birch™ Test kit includes tracking with free prepaid return shipping. Just take a picture of your tracking label before mailing it so that you can track your package through the UPS site.

How early can I take the Birch™ Fetal Gender Test?

You can take the Birch™ Test as early as seven weeks into your pregnancy, counting from the first day of your last menstrual period.

Where can I find the instructions for the Birch™ Fetal Gender Test?

On our How it Works page, you can find our instruction pamphlet, step-by-step video, and other helpful tips and tricks for your sample collection. An instructional pamphlet will also be included with your kit.

Why is a Sample Collection Zoom Call required to receive my result?

When patients collect their samples with the assistance of our Customer Care team, we've found that their results are over 99% accurate. This Zoom call is required so your sample collection goes smoothly and you can be confident in your result.

How do I schedule a Sample Collection Zoom Call?

You can schedule a Sample Collection Zoom Call with our Customer Care team via your myJuno portal or through our Support page.

I sent my sample back and forgot to schedule a Sample Collection Zoom Call; what happens now?

Don't worry; we understand things can happen! While we won't be able to provide your results unless you collected your sample with the assistance of our Customer Care team, reach out to us via our Support page, so we can send you a new Birch™ Test kit (for free!) and schedule your sample collection video call.

Can a friend or family member help me with the sample collection?

Absolutely! Please note that you can only use female helpers, as male helpers can contaminate the DNA sample, which would cause an incorrect result.

Our Customer Care team will also be available to you via a sample collection video call to guide you through the sample collection process in real-time.

How do I dispose of Birch™ Fetal Gender Test kit contents?

Please place all used lancets in an FDA-cleared sharps disposal container. If an FDA-cleared container is unavailable, please follow your local and state guidelines for disposal alternatives. All biohazardous materials (like used gauze or bandages) must be placed in a fastened baggie. We suggest you reuse the white content pouch for this purpose! Once materials are secured, the bag can be thrown in a trash can or bin. 

Can I return my unused Birch™ Fetal Gender Test kit?

Given the delicate nature of the medical supplies contained within such kits, we’re unable to accept returns. Should you no longer wish to use your kit, please dispose of the box as soon as possible. 

That said, if you request a refund within 30 days after the date of delivery, we’ll process your refund, minus a $30 fee covering the costs of shipping, handling, and processing.

Refunds cannot be issued after 30 days from the date of delivery.

To request a refund, please email our Customer Care Team directly at support@junodx.com or call us at (858) 201-7154. (Mon-Fri 8am-7pm PT, Sat-Sun 9am-5pm PT)

Can I buy a Birch™ Fetal Gender Test kit now and use it later?

Absolutely! While moms must be at least seven weeks into pregnancy to use the test, the Birch™ Test kit is good for at least three months from order. Leave all packaging intact, and only open the kit when ready to take the test. 

When will I receive my results?

Your results should be available within 2 business days (Monday-Friday) after our lab receives your sample. You’ll receive an email letting you know when our lab receives your sample and another when your results are ready to view on the myJuno portal.

How are my results communicated to me?

You'll get an email from hello@junodx.com with the subject line 'Your results are in!' when your results are ready to view in your myJuno account.

How accurate are the results of the Birch™ Fetal Gender Test?

The Juno Birch™ Test has a >99% accuracy rate when patients follow our easy, video call-assisted collection process.

This performance is based on 250 capillary collections to date, spanning three IRB-approved studies. The combination of the first two of these studies has been submitted for publication in a peer-reviewed journal. The third study is ongoing. Updates with publication information will be posted when available.

How do I ensure an accurate test result?

When patients collect their samples with the assistance of our Customer Care team, we've found that their results are over 99% accurate.

That said, the most common culprit behind inaccurate results is sample contamination. We suggest the following to avoid contaminating your sample:

- Avoid male contact (including pets).

- Keep males away from the collection area.

- Don't let any males touch your kit or any of the contents inside.

- Hydrate! Drink at least 8 ounces of water 20 minutes before taking your sample. 

- Wash your hands thoroughly (including underneath your fingernails) for at least 20 seconds.

- Sanitize all surfaces in the collection area.

- Sanitize any devices you will use during the collection.

- Check out our how it works section before starting the sample collection process.

What happens if I receive an inaccurate result?

While the Birch™ Fetal Gender Test results are over 99% accurate, if the sex your baby is assigned at birth doesn't match your test result, you'll receive a full refund.

To start the refund process, send a scan or photograph of your baby's birth certificate via the submission form on our Support page. Our Customer Care team will verify your documents within 1 business day and process the refund. Depending on your bank/card issuer, the refund can take up to 5 days to reflect on your account.

I recently had a miscarriage; will that impact the Birch™ results for my current pregnancy?

Clinical studies have shown that fetal DNA clears rapidly from the maternal bloodstream within 1-2 days. Therefore, a recent miscarriage will not affect your test results.

What happens if I'm pregnant with multiples (e.g., twins, triplets, etc.)?

If you’re having twins or triplets and at least one of the babies is male by sex chromosomes, we’ll only be able to tell you that you’re expecting at least one baby boy. So, if you have twins and we find Y chromosome DNA, you could be having one boy and one girl – or two boys. If you have twins and we don’t find Y chromosome DNA, you’re most likely having two girls.

If I don't want to receive my gender results, can I have them sent to someone else?

At this time, the results are only available via your myJuno account, which was created with your email. If you would like a friend or family member to receive your result, you should provide them with your myJuno login credentials and let them know when the results will be ready to view. 

Will my medical history (illness, medication, surgeries) impact my results?

The Birch™ Fetal Gender Test has not been validated for use in individuals with a prior organ transplant or bone marrow transplant or in patients who've had a blood transfusion within six weeks. Donor DNA can cause inaccurate interpretation of results, so testing is not recommended.

Medication or illness should not impact your result.

What types of payments do you accept for the Birch™ Fetal Gender Test?

Juno accepts all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. 

*If you are using a gift card from Visa, Mastercard, or American Express, you might need to register the card and set a billing address before completing your purchase. The billing address you provide in the cart must match the address associated with your purchasing card.

Does Juno accept insurance for the Birch™ Fetal Gender Test?

Juno does not accept insurance for the Birch™ Test. This test is self-pay only as it is a recreational test, not a medical screening test.

How do I apply FSA/HSA funds to my Birch™ order?

Because the Birch™ Test is not a medical screening test, it is not eligible for FSA/HSA.

My credit card payment isn't going through. What do I do?

First, try switching devices or browsers (we recommend Google Chrome or Safari). 

If you receive an error message that your credit card is declined, please try reaching out to your credit card company as a first attempt.

If you're still not having any luck, please send a screenshot of the error message to our Customer Care team directly by emailing support@junodx.com or calling us at (858) 201-7154 ((Mon-Fri 8am-7pm PT, Sat-Sun 9am-5pm PT.

I didn't receive any order confirmation, but my account has deducted the payment.

If you did not receive confirmation of your order, this usually means that the order was not completed.

Contact us directly by emailing support@junodx.com or by calling us at (858) 201-7154 ((Mon-Fri 8am-7pm PT, Sat-Sun 9am-5pm PT).

If we cannot find a record of your order, this likely means that there is a pending transaction on your bank account that should drop off within 2-3 business days. Typically this pending transaction/hold on the account is put in place by the bank.

If this hold is not removed from your bank statement within three business days, please reach out to your bank to dispute the charges.

What do I do if I have a question about my order?

Please get in touch with us directly by emailing support@junodx.com or by phone at (858) 201-7154. (Mon-Fri 8am-7pm PT, Sat-Sun 9am-5pm PT)

The Hazel™ Non-Invasive Prenatal Screening Test

What is the Hazel™ Non-Invasive Prenatal Screen?

The Hazel™ Non-Invasive Prenatal Screening Test (NIPS) is a blood-based screening test for pregnant parents. It screens for three of the most common chromosomal conditions seen in pregnancy - Down syndrome (trisomy 21), Edwards syndrome (trisomy 18) and Patau syndrome (trisomy 13). Hazel™ can be performed as early as nine-weeks gestation through a simple blood collection which can be completed at home.

How does the Hazel™ Non-Invasive Prenatal Screen work?

Hazel™ uses next-generation sequencing technology to read the code of millions of short DNA segments found in your blood. These fragments come mostly from you, but also from your baby’s placenta. Hazel™ checks the amount of DNA in your sample. If Hazel™ finds more or less DNA in your sample than what we’d expect, this difference in DNA is most likely from your pregnancy – not from you. 

How early can I take the Hazel™ Non-Invasive Prenatal Screen?

The Hazel™ Non-Invasive Prenatal Screen can be performed as early as 9 weeks into your pregnancy, counting from the first day of your last menstrual period. 

Is the Hazel™ Non-Invasive Prenatal Screen safe?

Because Hazel™ is a non-invasive screen that analyzes a maternal blood sample, it’s safe for you and your baby! 

What is the difference between the Hazel™ Non-Invasive Prenatal Screen and the Birch™ Fetal Gender Test?

The Hazel™ Non-Invasive Prenatal Screening Test is a medical test designed to screen for three of the most common chromosomal conditions seen in pregnancy - Down syndrome (trisomy 21), Edwards syndrome (trisomy 18) and Patau syndrome (trisomy 13). Hazel™ works by analyzing short DNA segments found in your blood, some of which come from the placenta, in order to assess the chance for these chromosomal conditions. Hazel™ also includes analysis for Y chromosome material, which can be used to predict the sex of your baby and allows you to find out whether you’re having a boy or a girl.

The Birch™ Fetal Gender Test is not a medical test and does not include screening for any medical or genetic conditions in the pregnancy. Birch™ is designed specifically to predict the sex of your baby based on sex chromosome information. Birch™ works by looking for Y chromosome material in your blood to predict whether your baby will be a boy or girl. 

How do I learn more about the science behind the Hazel™ test?

As the pioneers behind the first non-invasive prenatal screen in the United States, our founding team has written extensively about cell-free DNA and non-invasive prenatal screening. Here are the links to just a few of these articles.

An exploration of methods to enable equitable access to non-invasive prenatal screening

Optimizing blood collection, transport, and storage conditions for cell free DNA increases access to prenatal testing

Noninvasive prenatal detection of sex chromosomal aneuploidies by sequencing circulating cell-free DNA from maternal plasma

Can I order the Hazel™ Non-Invasive Prenatal Screen for myself, or does it need to be ordered by my doctor? 

You can order the Hazel™ Non-Invasive Prenatal Screen directly through our website. Because Hazel™ is a medical screen, you will be asked to input some vital health information after placing your order, for a physician to review before we ship a kit to you. Alternatively, your prenatal care provider can order Hazel™ on your behalf directly from Juno.  If they do not have an account at Juno they can contact us directly at support@junodx.com

Can I buy the Hazel™ Non-Invasive Prenatal Screening Test test for someone else?

Not at this time. Because Hazel™ is a medical screen that requires patient information as part of the fulfillment process, you can only order the Hazel™ Non-Invasive Prenatal Screening Test for your personal use.

How can I change (or cancel) an order I have already submitted?

As soon as you place your order, we're on it! This means we have a limited window to make changes, as our fulfillment team processes most orders within an hour (sometimes minutes). If you need to change or cancel your order, please get in touch with our Customer Care Team ASAP by emailing support@junodx.com or calling us at (858) 201-7154. (Mon-Fri 8am-7pm PT, Sat-Sun 9am-5pm PT)

What is the shipping policy?

Once your order is placed, you'll receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Is shipping free?

Standard shipping is always free! Juno will ship your Hazel™ test kit via UPS Ground or Air (2-day) and provide you with a return label via UPS Ground or Air (2-day) to send your sample back to our labs.

Please note that Juno does not offer weekend delivery at this time and all shipping time frames are based on Monday-Friday business days.

How soon after I order will my Hazel™ Non-Invasive Prenatal Screening Test kit ship?

Hazel ™ Non Invasive Prenatal Screen orders will be fulfilled within 1 business day (Monday-Friday) of physician approval.

Please note, after placing your order, you will need to input vital health information for the physician to review your order.

You’ll receive an email once your order has been processed and shipped.

Can I track my sample?

Yes! The Hazel™ Test kit includes tracking with free prepaid return shipping. Just take a picture of your tracking label before mailing it so that you can track your package through the UPS site.

How early can I take the Hazel™ Non-Invasive Prenatal Screen?

The Hazel™ Non-Invasive Prenatal Screen can be performed as early as 9 weeks into your pregnancy, counting from the first day of your last menstrual period. 

Where can I find the instructions for the Hazel™ Non-Invasive Prenatal Screen?

On our How it Works page, you can find our instruction pamphlet, step-by-step video, and other helpful tips and tricks for your sample collection. An instructional pamphlet will also be included with your kit.

Why is a Sample Collection Zoom Call required to receive my result?

Our video-assisted collection process is critical in ensuring you receive the most accurate result possible. We’ve found Juno lab results to be >99% accurate when patients complete the quick and easy video walk-through with our expert Customer Care team.

How do I schedule a Sample Collection Zoom Call?

You can schedule a Sample Collection Zoom Call with our support team via your myJuno portal or through our Support page.

I sent my sample back and forgot to schedule a Sample Collection Zoom Call. What happens now?

Don't worry, we understand things happen! While we won't be able to provide your results unless you collected your sample with the assistance of our Customer Care team, please reach out to us via our Support page, so we can send you a new Hazel™ Test kit (for free!) and schedule your sample collection video call.

Can a friend or family member help me with the sample collection?

Absolutely! Please note that you can only use female helpers, as male helpers can contaminate the DNA sample, which would cause an incorrect result.

Our Customer Care team will also be available to you via a sample collection video call to guide you through the sample collection process in real-time.

How do I dispose of Hazel™ Non-Invasive Prenatal Screen kit contents? 

Please place all used lancets in an FDA-cleared sharps disposal container. If an FDA-cleared container is unavailable, please follow your local and state guidelines for disposal alternatives. All biohazardous materials (like used gauze or bandages) must be placed in a fastened baggie. We suggest you reuse the white content pouch for this purpose! Once materials are secured, the bag can be thrown in a trash can or bin. 

Can I return my unused Hazel™ Non-Invasive Prenatal Screening Test kit?

Given the delicate nature of the medical supplies contained within such kits, we’re unable to accept returns. Should you no longer wish to use your kit, please dispose of the box as soon as possible. 

That said, if you request a refund within 30 days after the date of delivery, we’ll process your refund, minus a $30 fee covering the costs of shipping, handling, and processing.

Refunds cannot be issued after 30 days from the date of delivery.

To request a refund, please email our Customer Care Team directly at support@junodx.com or call us at (858) 201-7154. (Mon-Fri 8am-7pm PT, Sat-Sun 9am-5pm PT)

Can I buy a Hazel™ Non-Invasive Prenatal Screening Test kit now and use it later?

Absolutely! While moms must be at least nine weeks into pregnancy to use the test, the Hazel™ Test kit is good for at least three months from order. Leave all packaging intact, and only open the kit when ready to take the test. Please note that the Hazel™ kit should only be used by the original purchaser of the test.  

When will I receive my Hazel™ results?

Once the JunoDx lab receives a Hazel™ sample, results are typically available within 2-4 business days. You’ll get an email notification when our lab receives your sample and another when you’re able to view your results in your myJuno portal. 

How are my Hazel™ results communicated to me?

You'll get an email from hello@junodx.com with the subject line 'Your results are in!' when your results are ready to view in your myJuno account.

How accurate are the results of the Hazel™ Non-invasive Prenatal Screen?

The Juno Hazel™ Non-Invasive Prenatal Screen has a >99% sensitivity and specificity for trisomies 21, 18, and 13 when patients follow our easy, video-assisted process for collection. 

How do I ensure an accurate test result?

When patients collect their samples with the assistance of our Customer Care team, we've found that their results are over 99% sensitive.

That said, the most common culprit behind inaccurate results is sample contamination. We suggest the following to avoid contaminating your sample:

- Avoid male contact (including pets).

- Keep males away from the collection area.

- Don't let any males touch your kit or any of the contents inside.

- Hydrate! Drink at least 8 ounces of water 20 minutes before taking your sample. 

- Wash your hands thoroughly (including underneath your fingernails) for at least 20 seconds.

- Sanitize all surfaces in the collection area.

- Sanitize any devices you will use during the collection.

- Check out our how it works section before starting the sample collection process.

What happens if I receive an inaccurate result?

While the Hazel™ Non-Invasive Prenatal Screening Test is highly accurate, false-positive or false-negative results are possible with any screening test. Please contact our Customer Care team if you’re concerned about a potential discrepancy in your Hazel™ NIPS results.

I had a vanishing twin early in pregnancy, will that impact my Hazel™ results? 

Hazel™ works by analyzing small fragments of DNA (cell-free DNA) from the baby’s placenta that circulate in your bloodstream during pregnancy. If your pregnancy started as a twin pregnancy but you had a vanishing twin, it is possible for circulating cell-free DNA from the vanished twin to remain in your circulation for several weeks after the twin demise. Hazel™ could pick up on the cfDNA from the vanished twin, and if the vanished twin had a chromosome abnormality, this could result in a false positive result for a chromosome condition on the Hazel™ Non-Invasive Prenatal Screening Test. We recommend speaking with your prenatal care provider or a genetic counselor if you have concerns about taking the Hazel™ test after a history of a vanishing twin. 

What will my Hazel™ results look like if I'm pregnant with multiples (e.g., twins, triplets, etc.)?

If you’re having twins, we are still able to accept your order for our Hazel™ Non-invasive Prenatal Screening Test. If your Hazel™ results indicate an increased risk for a chromosome condition and you are pregnant with non-identical twins (i.e., fraternal twins, or twins of different sexes), we will not be able to say whether one or both of the twins is at increased risk for the condition. Furthermore, we will not be able to tell you which twin is at increased risk for the condition – only that there is an increased risk.

If you are pregnant with twins and receive low risk Hazel™ screening results, then the chance for the conditions on the screen is reduced for both babies.

If you’re pregnant with triplets, there is very limited data available about how well non-invasive prenatal screening performs, especially if the triplet pregnancy contains multiple sacs. 

Will my Hazel™ Non-invasive Prenatal Screening Test results include information about the sex of my baby? 

Our Hazel™ Non-invasive Prenatal Screening Test includes analysis for Y chromosome material, which can be used to predict the sex of your baby. Once your Hazel™ results are available, you will have an option to reveal the fetal sex in your myJuno portal. If you do not want to know the predicted sex of your baby, you can choose not to view that information within your myJuno portal. 

Will my medical history (illness, medication, surgeries) impact my results?

The Hazel™ Non-Invasive Prenatal Screening Test has not been validated for use in individuals with a prior organ transplant or bone marrow transplant or in patients who've had a blood transfusion within six weeks. Donor DNA can cause inaccurate interpretation of results, so testing is not recommended.

Certain medications or maternal conditions such as specific autoimmune disorders or cancer diagnoses can impact the amount or quality of cell-free DNA in your blood during pregnancy. If you have a current cancer diagnosis or have concerns about taking the Hazel™ test based on your medical history, we recommend speaking with your prenatal care provider or a genetic counselor about whether Hazel™ Non-invasive Prenatal Screening is right for you. 

How do I share my Hazel™ Non-invasive Prenatal Screening Test results with my clinician?

You can download a PDF of your results to send to your medical provider electronically, or print the PDF copy of your results to take with you to your next appointment.

What happens if I receive a high risk result on my Hazel™ Non-invasive Prenatal Screen?  

Our Juno team is here to support you every step of the way during your pregnancy. If you receive an increased risk result on the Hazel™ Non-invasive Prenatal Screen, Juno’s licensed and board certified genetic counselors are available to walk you through your results and next steps. 

Once you receive your Hazel™ results, you will have the option to schedule a telehealth genetic counseling session with a Juno genetic counselor via the MyJuno portal, at no additional cost. We also recommend discussing your Hazel™ results with your clinician as the results of this test may impact your prenatal care. 

What types of payments do you accept for the Hazel™ Non-invasive Prenatal Screen?

Juno accepts all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. Juno is not able to bill insurance for the Hazel™ Non-invasive Prenatal Screening Test at this time, but we hope to offer insurance billing for Hazel™ in the future. FSA or HSA funds may be used for your Hazel™ purchase depending on your plan's policy.

*If you are using a gift card from Visa, Mastercard, or American Express, you might need to register the card and set a billing address before completing your purchase. The billing address you provide in the cart must match the address associated with your purchasing card.

Does Juno accept insurance for the Hazel™ Non-invasive Prenatal Screen?

Juno is not able to bill insurance for the Hazel™ Non-invasive Prenatal Screening Test at this time, but we hope to be able to offer insurance billing for Hazel™ in the future. FSA or HSA funds may be used for your Hazel™ purchase depending on your plan's policy.

My credit card payment isn't going through. What do I do?

First, try switching devices or browsers (we recommend Google Chrome or Safari). 

If you receive an error message that your credit card has been declined, please try reaching out to your credit card company as a first attempt.

If you're still not having any luck, please send a screenshot of the error message to our Customer Care team directly by emailing support@junodx.com or calling us at (858) 201-7154 (Mon - Fri, 9 am - 7 pm PST).

I didn't receive any order confirmation, but my account has deducted the payment.

If you did not receive confirmation of your order, this usually means that the order was not completed.

Contact us directly by emailing support@junodx.com or by calling us at (858) 201-7154 (Mon - Fri, 9 am - 7 pm PST).

If we cannot find a record of your order, this likely means that there is a pending transaction on your bank account that should drop off within 2-3 business days. Typically this pending transaction/hold on the account is put in place by the bank.

If this hold is not removed from your bank statement within three business days, please reach out to your bank to dispute the charges.

Who do I contact with questions about my order or my test results?

You have a few options to reach out to our Customer Care Team:

You can submit an inquiry via the form on our Support page.

Reach out to us directly by sending an email to support@junodx.com.

Give us a call at (858) 201-7154. (Mon-Fri 8am-7pm PT, Sat-Sun 9am-5pm PT)

Can I speak with a genetic counselor about the results of my Hazel™ Non-invasive Prenatal Screen?

Yes! Once your Hazel™ Non-invasive Prenatal Screening Test results are available, you will have the option to schedule a post-results delivery genetic counseling session with a licensed and board-certified Juno genetic counselor, at no additional cost. If you have questions about genetic testing or genetic test results pre-results delivery, let us know via the form on our Contact page, and someone from our team will follow up with you shortly.

What is a genetic counselor?

Genetic counselors are healthcare providers specifically trained in medical genetics and counseling. They help people make informed decisions about genetic testing, interpret test results, and communicate the implications of the result for the individual and their family.

Account

How do I verify my myJuno account?

After creating a new account, you will receive an email from hello@junodx.com with the subject line 'Juno Email Verification Code' that includes an authentication code so that you can verify your email and access your myJuno account. If you can’t find the email, make sure to check your Spam folder.

To activate your myJuno account, enter the five-digit verification code exactly as provided in your email on the myJuno activation screen.

Haven't received a verification code?

Make sure you entered your email address correctly. You should see the email we sent the code to at the top of the verification page. If it's incorrect, click the 'I'm having trouble with this' link located on the verification page below the area where you enter the code. An option should pop up to 'Change email.' Follow the prompts to update the email on file and have a new code sent out.

If the email was correct, check your spam/junk mail folder. If you still can't locate the email, click the 'I'm having trouble with this' link on the verification page below where you enter the code.

Still having trouble? Either click the option to Contact Customer Care on the verification page or reach out to us directly by emailing support@junodx.com or calling us at (858) 201-7154. (Mon-Fri 8am-7pm PT, Sat-Sun 9am-5pm PT).

I can't log in to my myJuno account?

Click on the Forgot Your Password link on the myJuno login page. Enter your registered email address, and hit 'Reset Password.'

You'll receive an email from hello@junodx.com with the password reset link. Click the link and reset the password. If you can’t find the email, double-check your Spam folder.

You'll now be able to log in to your myJuno account with your new password.

Still, experiencing issues accessing your myJuno account? Contact us directly by emailing support@junodx.com or calling us at (858) 201-7154 (Mon - Fri, 9 am - 7 pm PST).

Privacy

What is your privacy policy?

You can read our privacy policy here.

How is my privacy protected?

Juno employs software, hardware, and physical security measures to protect your customer data. Internally, strict guidelines and access controls ensure data is protected, following industry best practices and HIPAA guidelines. We use two-factor authentication methods to access our systems, and all data on our servers is encrypted at rest or in transit.

Juno labs are CLIA- and CAP-certified and adhere to the safe and secure storage of all personal health information in a HIPAA-compliant manner.

Learn more about our privacy policy here.

Does Juno sell or share any of my information?

Juno does not sell your personal health information to any third-party company.

Per HIPAA guidelines, which ensure the safety and privacy of those receiving healthcare services, your personal health information (PHI) is shared only to the extent necessary to process your results and provide them to you. 

Contact and Support

How do I contact someone at Juno?

You have a few options to reach out to our Customer Care team:

You can submit an inquiry via the form on our Support page.

Reach out to us directly by sending an email to support@junodx.com.

Give us a call at (858) 201-7154. (Mon-Fri 8am-7pm PT, Sat-Sun 9am-5pm PT)

Does Juno offer genetic counseling?

Yes! If you purchase the Hazel™ Non-invasive Prenatal Screening Test, you will have the option to schedule a post-results delivery genetic counseling session with a licensed and board-certified Juno genetic counselor, at no additional cost. If you have questions about genetic testing or genetic test results pre-results delivery, let us know via the form on our Contact page, and someone from our team will follow up with you shortly.

Get in touch

Have questions about your order or have a general inquiry?