Frequently asked questions

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FAQ

Frequently Asked Questions

General

How do I contact someone at Juno?

You have a few options to reach out to our Customer Care Team:

You can submit an inquiry via the form on our Support page.

Reach out to us directly by sending an email to support@junodx.com.

Give us a call at (858) 201-7154. (Mon-Fri 8am-7pm PT, Sat-Sun 9am-5pm PT)

What types of tests do you offer, and what do they do?

Juno currently offers one product; the Birch™ Fetal Gender Test.

The Birch™ Fetal Gender Test is a blood-based test for pregnant parents (7+ weeks gestation) that helps parents learn their child's sex as early as seven weeks into their pregnancy. Results will be available within two days of our lab receiving the sample.


Please note that the test cannot confirm pregnancy. Please confirm pregnancy with your doctor before taking our Birch™ Test.

Later this year, we’ll release the Hazel™ Non-invasive Prenatal Screen - so check back soon for more info!

The Hazel™ Non-invasive Prenatal Screen is a blood-based screening test for the pregnant parent that screens for three of the most common chromosomal conditions seen in newborns- Down syndrome (Trisomy 21), Edwards’ syndrome (Trisomy 18) and Patau syndrome (Trisomy 13). This screening test can be performed as early as ten weeks gestation, and results will be available within seven days of our lab receiving the sample.

Who is involved with Juno?

The Juno team includes leading scientists, genetic counselors, medical doctors, and engineers. Before Juno, our founding team worked together at Sequenom, Inc., pioneering the development and commercialization of the first cell-free DNA-based NIPS in the United States. Learn more about our team here!

How can I join Juno (career)?

We're always looking for new team members to join the Juno family! Check out our available roles here

Please note that all roles are currently based in San Diego, CA.

What is your privacy policy?

You can read our privacy policy here.

How is my privacy protected?

Juno employs software, hardware, and physical security measures to protect your customer data. Internally, strict guidelines and access controls ensure data is protected, following industry best practices and HIPAA guidelines. We use two-factor authentication methods to access our systems, and all data on our servers is encrypted at rest or in transit.

Juno labs are CLIA- and CAP-certified and adhere to the safe and secure storage of all personal health information in a HIPAA-compliant manner.

Learn more about our privacy policy here.

Does Juno sell or share any of my information?

Juno does not sell your personal health information to any third-party company.

Per HIPAA guidelines, which ensure the safety and privacy of those receiving healthcare services, your personal health information (PHI) is shared only to the extent necessary to process your results and provide them to you. 

How do I become a Juno brand ambassador?

Are you a fan of our products, like our team, and align with our mission? We're always on the lookout for new collaborators!
Fill out this quick form (it only takes a couple of minutes), and we'll be in touch soon.

How do I become a part of the Juno community?

The easiest way to stay engaged and informed and connect with the Juno team and our community of mommas-to-be is to follow the official Juno social media accounts.

Check out our most recent posts! 

TikTok

Instagram 

Facebook

Twitter

Pinterest

LinkedIn

How do I find an OB-GYN?

The American College of Obstetricians and Gynecologists (ACOG) is a great resource. You can use the "Find an OB-GYN" tool to locate a clinician near you.

How do I dispose of Birch™ Fetal Gender Test kit contents?

After preparing your sample to mail back to our labs, you can dispose of any remaining used or unused kit contents in a standard trash bin.

Product

What is the Birch™ Fetal Gender Test?

The Birch™ Test is a blood-based test for pregnant parents that helps families learn their child's sex as early as seven weeks into their pregnancy. By examining cell-free DNA from the placenta, found within maternal blood samples, the test can identify whether DNA from the Y chromosome is present. Results will be available within two days of our lab receiving the sample.

How does the Birch™ Fetal Gender Test work?

With just a few drops of blood, we can examine DNA from your pregnancy and assess whether you’re expecting a boy or a girl based on the observed sex chromosome material. Our testing kits include everything you need to collect your sample in just a few minutes.

Is the test safe?

The Birch™Test uses a blood sample from the fingertip of the pregnant person to provide sex chromosome information for the baby. Since it's non-invasive, it's safe for both mom and baby.

How early can I take the Birch™ Fetal Gender Test?

You can take the Birch™ Test as early as seven weeks into your pregnancy, counting from the first day of your last menstrual period.

Does the Birch™ Fetal Gender Test screen for genetic abnormalities?

No, the Birch™ Test looks for Y chromosome DNA only and is solely meant to predict the sex of your baby based on sex chromosome information (that is, whether DNA from the Y chromosome is present or absent).

Later this year, we are launching the Hazel™ Noninvasive Prenatal Screen, which will look for common chromosomal variations including Down syndrome (trisomy 21), Edwards syndrome (trisomy 18), and Patau syndrome (trisomy 13).

Can I buy it now and use it later?

Absolutely! While moms must be at least seven weeks into pregnancy to use the test, the Birch™ Test kit is good for at least three months from order. Leave all packaging intact, and only open the kit when ready to take the test.

How accurate are the results of the Birch™ Fetal Gender Test?

The Juno Birch™ Test has a >99% accuracy rate when patients follow our easy, video call-assisted collection process.

This performance is based on 250 capillary collections to date, spanning three IRB-approved studies. The combination of the first two of these studies has been submitted for publication in a peer-reviewed journal. The third study is ongoing. Updates with publication information will be posted when available.

Will my medical history (illness, medication, surgeries) impact my results?

The Birch™ Fetal Gender Test has not been validated for use in individuals with a prior organ transplant or bone marrow transplant and any patients who've had a blood transfusion within six weeks. Donor DNA can cause inaccurate interpretation of results, so testing is not recommended.

Medication or illness should not impact your result.

I recently had a miscarriage; will that impact my results?

Clinical studies have shown that fetal DNA clears rapidly from the maternal bloodstream within 1-2 days. Therefore, a recent miscarriage will not affect your test results.

Can Juno confirm my pregnancy?

Juno tests cannot confirm pregnancy. Please confirm your pregnancy with your medical provider before taking the Birch™ Fetal Gender Test.

Can I buy a test for someone else?

Not at this time. Because we require patient information as part of the checkout process linked to their myJuno account; you can only order a Birch™ Fetal Gender Test kit for your personal use.

Account

How do I verify myJuno account?

After creating a new account, you will receive an email from hello@junodx.com with the subject line 'Juno Email Verification Code' that includes an authentication code so that you can verify your email and access your myJuno account. If you can’t find the email, make sure to check your Spam folder.

To activate your myJuno account, enter the five-digit verification code exactly as provided in your email on the myJuno activation screen.

Haven't received a verification code?

Make sure you entered your email address correctly. You should see the email we sent the code to at the top of the verification page. If it's incorrect, click the 'I'm having trouble with this' link located on the verification page below the area where you enter the code. An option should pop up to 'Change email.' Follow the prompts to update the email on file and have a new code sent out.

If the email was correct, check your spam/junk mail folder. If you still can't locate the email, click the 'I'm having trouble with this' link on the verification page below where you enter the code.

Still having trouble? Either click the option to Contact Customer Care on the verification page or reach out to us directly by emailing support@junodx.com or calling us at (858) 201-7154. (Mon-Fri 8am-7pm PT, Sat-Sun 9am-5pm PT).

I can't log in to my myJuno account?

Click on the Forgot Your Password link on the myJuno login page. Enter your registered email address, and hit 'Reset Password.'

You'll receive an email from hello@junodx.com with the password reset link. Click the link and reset the password. If you can’t find the email, double-check your Spam folder.

You'll now be able to log in to your myJuno account with your new password.

Still, experiencing issues accessing your myJuno account? Contact us directly by emailing support@junodx.com or calling us at (858) 201-7154 (Mon - Fri, 9 am - 7 pm PST).

Billing

What types of payments do you accept?

Juno accepts all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. 

*If you are using a gift card from Visa, Mastercard, or American Express, you might need to register the card and set a billing address before completing your purchase. The billing address you provide in the cart must match the address associated with your purchasing card.

Does Juno accept insurance?

Juno does not accept insurance for the Birch™ Test. This test is self-pay only as it is a recreational test, not a medical screening test.

How do I apply my FSA/HSA to my order?

The Birch™ Test is a medical screening test, it is not eligible for FSA/HSA.

My credit card payment isn't going through. What do I do?

First, try switching devices or browsers (we recommend Google Chrome or Safari). 

If you receive an error message that your credit card is declined, please try reaching out to your credit card company as a first attempt.

If you're still not having any luck, please send a screenshot of the error message to our Customer Care team directly by emailing support@junodx.com or calling us at (858) 201-7154 (Mon - Fri, 9 am - 7 pm PST).

I didn't receive any order confirmation, but my account has deducted the payment.

If you did not receive order confirmation, this usually means that the order was not completed.

Contact us directly by emailing support@junodx.com or by calling us at (858) 201-7154 (Mon - Fri, 9 am - 7 pm PST).

If we cannot find a record of your order, this likely means that there is a pending transaction on your bank account that drop off within 2-3 business days. Typically this pending transaction/hold on the account is put in place by the bank.

If this hold is not removed from your bank statement within three business days, please reach out to your bank to dispute the charges.

Can I return my unused Birch™ Fetal Gender Test kit?

We cannot accept returns of any unused kits but we'd be happy to process a refund minus shipping costs ($20). Please email our Customer Care Team directly support@junodx.com or call us at (858) 201-7154. (Mon-Fri 8am-7pm PT, Sat-Sun 9am-5pm PT)

Orders and Shipping

What is the shipping policy?

Once your order is placed, you'll receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

How soon after I order will my Birch™ Fetal Gender Test kit ship?

Orders received by 12 pm PT Monday-Friday will ship the same day. Orders placed after 12 pm PT or on Saturday and Sunday will ship the following business day.

You’ll receive an email once your order has been processed and shipped.

What do I do if I have a question about my order?

Please get in touch with us directly by emailing support@junodx.com or by phone at (858) 201-7154. (Mon-Fri 8am-7pm PT, Sat-Sun 9am-5pm PT)

How can I change (or cancel) an order I have already submitted?

As soon as you place your order, we're on it! This means we have a limited window to make changes, as our fulfillment team processes most orders within an hour (sometimes minutes). If you need to change or cancel your order, please get in touch with our Customer Care Team ASAP by emailing support@junodx.com or calling us at (858) 201-7154. (Mon-Fri 8am-7pm PT, Sat-Sun 9am-5pm PT)

Can I track my sample?

Yes! The Birch™ Test kit includes tracking with free prepaid return shipping. Just take a picture of your tracking label before mailing it so that you can track your package through the UPS site.

Is shipping free?

Shipping is always free! Juno will ship your Birch™ Test kit via UPS Ground or Air(2-day) and provide you with a return label via UPS Ground or Air (2-day) to send your sample back to our labs.

Sample Collection Process

Where can I find the instructions for the Birch™ Fetal Gender Test?

On our How it Works page, you can find our instruction pamphlet, step-by-step video, and other helpful tips and tricks for your sample collection. An instructional pamphlet will also be included with your kit.

Why is a Sample Collection Zoom Call required to receive my result?

When patients collect their samples with the assistance of our Customer Care Team, we've found that their results are over 99% accurate. This Zoom call is required so your sample collection goes smoothly and you can be confident in your result.

How do I schedule a Sample Collection Zoom Call?

You can schedule a Sample Collection Zoom Call with our support team via your myJuno portal or through our Support page.

I sent my sample back and forgot to schedule a Sample Collection Zoom Calll; what happens now?

Don't worry; we understand things can happen! While we won't be able to provide your results unless you collected your sample with the assistance of our Customer Care team, reach out to us via our Support page, so we can send you a new Birch™ Test kit (for Free!) and schedule your sample collection video call.

Can I have assistance with sample collection?

Absolutely! Please note that you can only use female helpers, as male helpers can contaminate the DNA sample, which would cause an incorrect result.

Our Customer Care team will also be available to you via a sample collection video call to guide you through the sample collection process in real-time.

Test Results

When will I receive my results?

Your results should be available within 2 business days after our lab receives your sample. You'll receive an email letting you know when your results are ready to view on the myJuno portal.

How are my results communicated to me?

You'll get an email from hello@junodx.com with the subject line 'Your results are in!' when your results are ready to view in your myJuno account.

How do I ensure an accurate test result?

When patients collect their samples with the assistance of our Customer Care team, we've found that their results are over 99% accurate.

That said, the most common culprit behind inaccurate results is sample contamination. We suggest the following to avoid contaminating your sample:

- Avoid male contact (including pets).

- Keep males away from the collection area.

- Don't let any males touch your kit or any of the contents inside.

- Hydrate! Drink at least 8 ounces of water 20 minutes before taking your sample. 

- Wash your hands thoroughly (including underneath your fingernails) for at least 20 seconds.

- Sanitize all surfaces in the collection area.

- Sanitize any devices you will use during the collection.

- Check out our how it works section before starting the sample collection process.

What happens if I receive an inaccurate result?

While the Birch™ Fetal Gender Test results are over 99% accurate, if the sex your baby is assigned at birth doesn't match your test result, you'll receive a full refund..

To start the refund process, send a scan or photograph of your baby's birth certificate via the submission form on our Support page. Our Customer Care team will verify your documents within 1 business day and process the refund. Depending on your bank/card issuer, the refund can take up to 5 days to reflect on your account.

What happens if I'm having a multiple pregnancies (e.g., twins, triplets, etc.)?

If you’re having twins or triplets and at least one of the babies is male by sex chromosomes, we’ll only be able to tell you that you’re expecting at least one baby boy. So, if you have twins and we find Y chromosome DNA, you could be having one boy and one girl – or two boys. If you have twins and we don’t find Y chromosome DNA, you’re most likely having two girls.

If I don't want to receive my gender results, can I have them sent to someone else?

At this time, the results are only available via your myJuno account, which was created with your email. If you would like a friend or family member to receive your result, you should provide them with your myJuno login credentials and let them know when the results will be ready to view. 

Get in touch

Have questions about your order or have a general inquiry?